Built by people who've watched dental leads disappear.

Dr. Eric Mandelbaum is the founder of Ultimate Phone Concierge and a retired Massachusetts dentist whose professional career has been shaped by a commitment to patient care, entrepreneurship, and building meaningful relationships. Throughout his years in dentistry, Dr. Mandelbaum developed a firsthand understanding of the challenges dental practices face in attracting new patients and creating lasting relationships. He recognized that while effective marketing could generate interest, the way a practice responded to those inquiries was equally important to its success. With a strong belief in the value of personal attention, he understood that every phone call and email represented an opportunity to connect with someone seeking dental care. His philosophy was simple: timely, professional, and compassionate communication could make the difference between a missed opportunity and a lasting patient relationship. That understanding became a guiding principle behind Ultimate Phone Concierge. By combining his experience in dentistry with an entrepreneurial approach to patient communication, Dr. Mandelbaum helped establish a company dedicated to supporting dental practices, strengthening patient relationships, and ensuring that every inquiry receives the attention it deserves. Today, his founding vision continues to influence the company's commitment to exceptional service, meaningful connections, and helping dental practices succeed.

Alex “A.T.” Tabbara has been part of the Ultimate Phone Concierge story since its earliest beginnings. In 2008, he joined Dr. Eric Mandelbaum in developing a dental marketing business that would ultimately lay the groundwork for Ultimate Phone Concierge. Recognizing that generating patient inquiries was only part of the equation, the team focused on helping dental practices turn those inquiries into scheduled appointments through effective communication and consistent follow-up. A.T. played an instrumental role in developing the company’s early phone systems and operational processes, helping establish the foundation for the services Ultimate Phone Concierge provides today. His experience spans business development, client relations, and the evolution of the company’s service offerings. As General Manager, A.T. focuses on business development and maintaining strong relationships with clients. He believes that accessibility, responsiveness, and personal attention are essential to successful business partnerships. Known for his approachable style, he values direct communication and takes pride in building lasting relationships with the practices the company serves.

With a background in corporate training, employee development, and customer service management, Traci brings extensive experience and a people-first approach to her role as Operations Manager at Ultimate Phone Concierge. Since joining Ultimate Phone Concierge in 2012, she has played an integral role in shaping the company’s daily operations, developing its training programs, and establishing processes that support consistency, efficiency, and exceptional customer service. Her contributions have helped strengthen the company’s operational foundation as its services and workforce have evolved. Today, she oversees employee recruitment, training and development, staff scheduling, quality assurance, and ongoing performance improvement. She works closely with employees to ensure they have the tools, knowledge, and support needed to deliver a consistently positive experience for the dental practices and patients the company serves. What truly drives her is a passion for helping people succeed. She believes that strong relationships, mutual respect, and open communication are the foundation of a successful team. By creating an environment where employees feel supported and valued, she encourages them to take pride in their work and continually strive for excellence.