What we do
Every call answered. Every lead converted.
UPC is not a call center. We're a trained dental concierge team that knows how to turn a first-time caller into a booked new patient — every time the phone rings.
What's included
Four services. One seamless experience.
Live Call Answering
A real person answers every inbound call — no voicemail, no hold music, no automated menus. Our team is trained on your practice, your schedule, and how to handle new patient inquiries with warmth and urgency.
What's included
- Live answer 7 days a week, including evenings
- Practice-specific call handling protocols
- Bilingual answering available (English & Spanish)
- Overflow, after-hours coverage
- Call recordings available for quality review
New Patient Conversion
Answering the phone is only half the job. Our team is specifically trained on dental new patient conversion — handling objections, explaining insurance, and creating urgency to book. We don't just take messages.
What's included
- Trained on dental-specific objection handling
- Insurance verification and benefits explanation
- Urgency-based scheduling techniques
- New patient intake collection
- Monthly conversion rate reporting
Appointment Booking
We book directly into your scheduling software — no back-and-forth, no callback required. The patient hangs up with a confirmed appointment on the books.
What's included
- Direct integration with Dentrix, Eaglesoft, Open Dental, and more
- Real-time schedule access and availability confirmation
- Appointment reminders and confirmation follow-up
- Cancellation and reschedule handling
- New patient vs. existing patient routing
White-Label Agency Partnership
For dental marketing agencies, UPC operates as an invisible extension of your service offering. Your clients see your brand. You see the results. We do the work.
What's included
- White-label concierge service under your agency brand
- Dedicated account manager for your agency
- Monthly performance reports you can share with clients
- Volume pricing for multi-practice portfolios
- Co-branded onboarding materials available
Scheduling integrations
We work with the software your practice already uses.
No switching systems. No new logins for your front desk. UPC connects directly to your existing scheduling platform and books appointments in real time.
Don't see your software? We likely support it — ask us.
Plans
Simple pricing. No surprises.
Every plan includes live answering, new patient conversion, and direct appointment booking. Choose the coverage level that fits your practice.
All plans include a 30-day onboarding period with no long-term contract required.
Practice Essentials
For single-location practices
- Live answering during business hours
- New patient conversion training
- Direct scheduling integration
- Monthly performance report
- Dedicated practice script
Practice Pro
For practices that can't miss a call
- Live answering 7 days a week + evenings
- After-hours and overflow coverage
- New patient conversion + objection handling
- Direct scheduling integration
- Bilingual answering (English & Spanish)
- Call recordings + monthly reporting
Agency Partner
For dental marketing agencies
- Everything in Practice Pro
- White-label service under your brand
- Dedicated agency account manager
- Client-ready performance reports
- Volume discounts across your portfolio
- Co-branded onboarding materials
Getting started
Live in 48 hours.
Discovery call
We learn your practice — your schedule, your team, your common call types, and your goals. Takes about 30 minutes.
Script & setup
We build your custom call script, connect to your scheduling software, and brief the team. You review and approve before we go live.
Go live
Your calls start routing to UPC. Most practices are fully live within 48 hours of the discovery call.
Not sure which plan fits?
Talk to us. We'll tell you exactly what coverage makes sense for your call volume and goals — no sales pressure.